# Cinavo Help and Support

Canonical: https://www.xunova.tech/en/cinavo/support/
Language: en

Find help with Cinavo playback, subtitles, imports, network sources, feedback and license notices.



## Cinavo Help and Support

Help with playback, bilingual subtitles, imports and SMB/NAS sources on iPhone, iPad and native Mac.



## Open a video



- On iPhone or iPad, import an authorized video from Files or receive it through Transfer, then open it in Media. On Mac, open a video or authorize a folder. Cinavo does not include a film library or a third-party channel catalog.

## Prepare subtitles



- Choose the video's spoken language and your preferred subtitle language. If Cinavo asks to prepare language resources, allow that preparation to finish before trying subtitles. Availability and accuracy depend on the device, language and recording; results are not guaranteed to be instantaneous or error-free.

## Transfer over trusted Wi-Fi



- Keep Cinavo in the foreground and open Transfer. Use the displayed address or QR code on a computer, then select files or drag them onto the page. The local transfer is unencrypted and has no access verification, so use only a trusted network and keep the app in the foreground.

## Connect SMB/NAS



- Add a compatible network source using your server address, share and account details. Confirm that your device can reach the server and that your account can read the files. Enter account details only in the app, never in a support message.

## If playback or subtitles fail



- Try a file you know works, check the selected languages and any requested downloads, and confirm access to your files or network source. When requesting help, describe the visible error and your app and system versions; do not send private media or passwords.

## Feedback and contact



- On iPhone, iPad and Mac, open Settings and choose Feedback to send a message and check replies. An email address is optional. Feedback does not automatically attach videos, playback history or local logs. Check replies in Feedback on the same device; automatic email, push notifications and cross-device recovery are not provided. You can also email info@xunova.tech; describe the visible error without including private media or NAS passwords.

## Application and third-party licenses



- Cinavo is not open source. The app's About section lists the actual third-party copyright and license notices; these do not grant an open-source license to Cinavo itself. For applicable App Store licensing terms, see Apple's Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/ . Use only media you are authorized to access.

## Apple Standard EULA

info@xunova.tech


- [Cinavo](https://www.xunova.tech/en/cinavo/)
- [Privacy Policy](https://www.xunova.tech/en/cinavo/privacy/)
- [Help & Support](https://www.xunova.tech/en/cinavo/support/)
- [info@xunova.tech](mailto:info@xunova.tech)
- [Apple Standard EULA](https://www.apple.com/legal/internet-services/itunes/dev/stdeula/)

## Products and official pages

- [Local & NAS Video Player with AI Bilingual Subtitles | Cinavo](https://www.xunova.tech/en/cinavo/)
- [Cinavo Privacy Policy | XUNOVA](https://www.xunova.tech/en/cinavo/privacy/)
- [Cinavo Help and Support | XUNOVA](https://www.xunova.tech/en/cinavo/support/)
- [Everyday English Practice & Chinese–English Translation | 开口兽](https://www.xunova.tech/en/kaikoushou/)
- [开口兽 Privacy Policy | XUNOVA](https://www.xunova.tech/en/kaikoushou/privacy/)
- [开口兽 Terms of Service | XUNOVA](https://www.xunova.tech/en/kaikoushou/terms/)
- [开口兽 Help and Support | XUNOVA](https://www.xunova.tech/en/kaikoushou/support/)
- [Independent Apple Apps by Need: Subtitles, Cycling & Music | XUNOVA](https://www.xunova.tech/en/apps/)
- [Homework Timer & Intentional Time Tracking App | FocusGo](https://www.xunova.tech/en/focusgo/)
- [FocusGo Privacy Policy | XUNOVA](https://www.xunova.tech/en/focusgo/privacy/)
- [FocusGo Help & Support | XUNOVA](https://www.xunova.tech/en/focusgo/support/)
- [Independent Mac & iPhone Apps: AI Subtitles, Cycling & Music | XUNOVA](https://www.xunova.tech/en/)
- [AI Bilingual Subtitle Player for Mac, iPhone & iPad | Haibao](https://www.xunova.tech/en/haibao/)
- [Mac Video Player with Automatic AI Subtitles & Translation | Haibao](https://www.xunova.tech/en/haibao/mac/)
- [iPhone & iPad AI Subtitle Player with Wi-Fi Transfer | Haibao](https://www.xunova.tech/en/haibao/ios/)
- [Haibao Help Center | XUNOVA](https://www.xunova.tech/en/haibao/help/)
- [Haibao Privacy Policy | XUNOVA](https://www.xunova.tech/en/haibao/privacy/)
- [Haibao Terms of Service | XUNOVA](https://www.xunova.tech/en/haibao/terms/)
- [Haibao Compliance Notes | XUNOVA](https://www.xunova.tech/en/haibao/compliance/)
- [iPhone GPS Cycling Tracker, Route Planning & GPX Export | BikeX](https://www.xunova.tech/en/bikex/)
- [BikeX Help Center | XUNOVA](https://www.xunova.tech/en/bikex/help/)
- [BikeX Privacy Policy | XUNOVA](https://www.xunova.tech/en/bikex/privacy/)
- [BikeX Terms of Service | XUNOVA](https://www.xunova.tech/en/bikex/terms/)
- [BikeX Compliance Notes | XUNOVA](https://www.xunova.tech/en/bikex/compliance/)
- [Apple Music Discovery, Favorite Backup & Playlist Export | Tinyo Music](https://www.xunova.tech/en/tinyo/)
- [Tinyo Help Center | XUNOVA](https://www.xunova.tech/en/tinyo/help/)
- [Tinyo Privacy Policy | XUNOVA](https://www.xunova.tech/en/tinyo/privacy/)
- [Tinyo Terms of Service | XUNOVA](https://www.xunova.tech/en/tinyo/terms/)
- [Tinyo Compliance Notes | XUNOVA](https://www.xunova.tech/en/tinyo/compliance/)